Money-back guarantee

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How can I ask for a full refund?

If you haven’t approved your order yet, you can ask for a full refund by clicking the “Refund” button on your personal order page. Please take into account that in doing so, you allow us to use the paper for commercial purposes. If you’ve already approved your order, you still have 14 days to ask for a partial refund. Contact our customer service for further details.

When else can I get a refund?

Our money-back guarantee covers the following cases. Always contact customer support if you experience any of these situations.

  • You want to cancel your order. If we haven’t assigned you a writer yet, you can ask for a full refund. If a specialist has been assigned and already started working, you can get 70% or 50% of your order price refunded, depending on how much time is left until the deadline.
  • You’ve paid for your order twice or placed two identical orders. In these cases, we’ll give you back half of the money you’ve paid for both orders.
  • We couldn’t find you a writer. Such situations are extremely rare, but if you experience this, we promise to give you a full refund. If you pay an extra fee for a specific writer category, but we assign you a regular one, we’ll deduct the difference and refund it to you.
  • Your order was late. If this happens, we’ll recalculate the price of your order based on actual delivery time and compensate the difference to you.
  • You’re not fully satisfied with the quality of the paper. If this is the case, you can approve the order and revise it yourself. We’ll give you a partial refund (up to 40% of your order cost).