Frequently asked questions
Check out these inquiries we often get from students.
Are your papers original?
Yes, we guarantee that every paper completed by our writers is 100% authentic and includes only original content and properly cited references. Each order completed by our experts is unique because they write essays from scratch based on customers’ instructions. Moreover, when your paper is ready, we check it using plagiarism detection software before delivering the order to you.
Is your service confidential?
Of course! Our service is entirely secure and confidential. When you share any information on our website, you can be 100% confident that we won’t disclose it publicly. We will never ask you to provide your credit card detail in a phone conversation. You should only share it on a secure payment page while paying for your order.
How do I place an order on your website?
First, fill out the order form with all the necessary details about your order. Each field has prompts telling you what information to put, so you can’t go wrong. Then, create an account or sign in. Proceed to the next page, where you will find a payment form. Enter your credit card details and follow further instructions to confirm the transaction. We’ll start processing your order right away.
How quickly can you find me a writer?
We’ll start looking for the best writer to complete your order as soon as you place it. The average waiting time can range from 10 minutes to several hours. Please note that if your assignment is particularly complex, it may take a few days to find you a writer. We’ll notify you as soon as we assign the right expert to work on your order.
Can I change my instructions?
Sure. You can go to your personal order page and make the necessary amendments. However, keep in mind that if you add more pages, we will adjust the price of your paper accordingly. The same goes for reducing the deadline or adding any extra services. If you want to decrease the number of pages, please contact our customer support as soon as possible.
Can you revise my paper for free?
Yes, our service provides free revisions to all customers. If your writer makes an error or fails to follow your instructions, we will make the necessary corrections. However, please note that you can only ask for a free revision before you approve the order or within 7 days after the approval.
Do you provide a money-back guarantee?
Yes, we can give you a refund if anything goes wrong with your order. Our money-back policy covers such cases as lateness and cancellation, among others. We can even offer full or partial compensations if you’re not satisfied with the quality of your paper. For more information, please check out our money-back policy.
How do I cancel my order?
If you need to cancel your order, please contact our customer support as soon as possible and follow the operator’s directions to confirm the cancellation. You’ll get a full refund if a writer hasn’t been assigned to your order by the time you ask to cancel it. If they’ve already been assigned, the amount of compensation will depend on how many hours they’ve spent working on it.
My paper is late! What do I do?
If the deadline for your order has run out, and you still haven’t received the paper, you need to contact our customer support immediately. We’ll investigate the problem right away. If the lateness is your writer’s fault, you can apply for a refund, and we will adjust the price of your order based on the actual delivery time.
What is progressive delivery?
Progressive delivery is an extra service which we can offer if you order a paper that is more than 13 pages long. Basically, we’ll split it into sections and complete them one by one. Your writer will only start working on the next part after you’ve approved the previous one. You can pay for the whole thing at once or for each section separately.